Refund Policy
This website is operated by FEATHER TRADERS
Our Return and Refund Policy was last updated 22 October 2023
Thank you for shopping at tastyes.com.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
(1) If the restaurant cancels an Prepaid order for any customer will receive a full refund.
(2) Rescheduling: If a customer wants to reschedule an order, they should contact Tastyes customer support
(3) Customer placed an order with Tastyes and your food has not been delivered, you may be eligible for a refund. To request a refund, please contact tastyes customer service at ( 7003088355) A representative will be happy to help you process your refund
(4) you have received the wrong delivery and they will ask you for the picture. Take a snap of the food and send it on the chat support.
(5) you have to cancel it within the 3 minutes after the order has been placed.If Customer Placed A Order & Tastyes Accepted, or Cooked Food Hand Over to Delivery Partner If done after you will not be able to get any refund
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tastyes
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to tastyes.com, accessible from https://tastyes.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 3 minutes without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: Help@tastyes.com
We will reimburse you Within 15 Minute We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
The cancellation and refund policies for Delivery and Take-away Orders placed on the www.tastyes.com website and the "Tastyes" mobile and portable application (the "App"), together referred to as the "Platform," are governed by this policy.
All cancellations and refunds are contingent upon the conditions outlined below.
1) FOOD ORDER ERRORS:
Being a client-focused hospitality company, we go above and beyond to produce, package, and arrange delivery of orders in accordance with customer standards. Nevertheless, in the rare and regrettable event that an item is delivered that differs from what was requested, the customer will be eligible for a refund, as specified in the refund policy below.
2) INCOMPLETE FOOD ORDER (Receiving incomplete/partial order):
If at times due to certain technical limitations, an incomplete order is received or any of the items are missing from the delivered order, in such instances, we will deduct the missed item value from the invoice and the value of the said missing item shall be refunded to customer’s source account or at the option of the Customer, add smiley points in Customer Tastyes account in proportion to the missing order value which can be used for future orders.
3) FOOD DISSATISFACTION:
As a standard, we always use the finest and freshest ingredients while preparing the meal in the most hygienic settings possible. On the extremely rare occasions when food spoils or extraneous objects are discovered in the meal, the customer is entitled to a refund, as specified in the refund policy below.
For us to look into the complaint and conduct an investigation, we will need the food returned in its original packaging.
Please be aware that complaints about specific tastes, levels of spiciness, or just the fact that the client did not enjoy the dish, among other difficulties, are not eligible for refunds.
4) CANCELLATION OF THE ORDER:
a. Cancellation by the Delivery Partner: We have partnered with independent third party delivery partners who provide their services to us on principal to principal basis and undertake to deliver the order to our customers. In certain instances, if there is cancellation of the order attributable to the delivery partner, Customer shall be entitled for a refund as detailed out in the refund policy below.
Please note that in the instance, if the Customer has provided wrong location at the time of placing of the order or didn’t receive the delivery partners call at the time of delivery due to which delivery partner is not able to locate the address, in such cases, no refund shall be given.
Cancellation by Tastyes: If at times there is cancellation on the part of Tastyes due to system errors/limitations or due to non-availability of the item, Customer shall be entitled for a refund as detailed out in the refund policy below.
Cancellation by Customer: We cannot provide any refund or give smiley points if Customer cancel the order once placed. We begin the preparation of the order immediately after customer’s order is confirmed therefore, we cannot provide any refund.
Returning Goods
The expense and danger of returning the items to Us are on you. The following address is where the goods should be sent:
Goods lost or damaged during return shipment are not our responsibility. As a result, we advise using a mail service that is tracked and insured. Without proof of return delivery receipt or actual receipt of the items, we are unable to provide a refund.
REFUND POLICY
In the event Customer is eligible for a refund, Customer shall have the option to choose one of the below remedies:
a) A full refund of the order amount to the source account, or
b) Refund As Tastyes Food Voucher account in proportion to the order value which can be used for future orders, or
c) Replacement of the order by new order or correct order.
Vouchers / Coupons & Gift Card Policy
- Valid as per the mentioned date in the communication received, if not available then please consider 1 month from date of issue
- Prior Table reservation advised
- Please present the original Gift Coupons before placing orders
- This Gift Coupon cannot be clubbed with any other existing offer or discount
- Taxes as applicable
- No cash payment will be made by the company either in part or in full nor exchanged
- Management reserves the right to identify the authenticity of the Coupon in case of any dispute, if any.
- Min pax (only for coupons) to be considered as per the communication received, if not available then please consider min of 4 pax required to redeem a coupon code in an invoice
- Management can change the company policy without any prior intimation
- Voucher/Coupon to be settled in full amount. No refund of balance
- Management does not accept any responsibility, if the customer loses the voucher
- Valid as per the mentioned outlet in the communication received, if not available then please consider validity across all Barbeque Nation outlets
DISCLAIMER
Please note all the remedies enumerated in the different instances captured above, shall be assessed on case to case basis by taking into consideration the information/evidence shared by the customer along with the inputs from our outlet and the delivery partner. The decision of the Tatsyes shall be final and binding.
Please note that we do not provide a refund on any complimentary food
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: help@tastyes.com
+91-7003088355